Brett Ulrich of Fredericksburg provides his expert insight regarding customer relations and the effective management of client expectations.
Brett Ulrich of Fredericksburg works as a senior consultant for various companies. His areas of expertise focus on Microsoft services, applications, and other platforms. More impressively, Brett Ulrich of Fredericksburg isn’t just limited to a small number of consultation services. He has worked on projects ranging from administration to architecture. A great deal of his work experience involved (and still involves) migration of directory and messaging platforms.
Providing high-quality technology solutions for businesses of all sizes is what Brett Ulrich does best. This experience has also given him exposure to the daily customer relations processes of hundreds of companies. As a consultant, Brett Ulrich of Fredericksburg knows that there is one principle that every company must follow: the customer knows best.
Brett Ulrich of Fredericksburg Advises on the Management of Client Expectations
With any business, there is always a chance of a disconnect between a client’s expectations and the final result. Thankfully, Brett Ulrich has some tips to manage client expectations without limiting your business’ potential to grow:
- “It’s easy to get a client on board by promising them the world. The difficult part is keeping them for the long-term without any disappointment. This is why you should never oversell your products or services. Explain to potential clients EXACTLY what you can provide for them; nothing more and nothing less.” – Brett Ulrich of Fredericksburg
- “Don’t assume that you know what your client wants. Sometimes, a client’s needs and desires change over time. This is why it is so important to keep an open line of communication with your clients. The more you know about them and their needs, the better service you can provide. Ultimately, this increases the chance of meeting (or exceeding) your clients’ expectations.” – Brett Ulrich of Fredericksburg
- “It’s not always easy to manage client expectations if you provide non-uniform products or services. To deal with this issue, really dive into your client’s feedback. If you’ve collected reviews and notes over the years from past clients, look for patterns that can help you improve your processes. In most cases, small miscommunications can lead clients to expect more than you can provide.” – Brett Ulrich of Fredericksburg
- “It goes without saying that providing quality is one of the best ways to maintain a thriving business. However, it’s also true that you can’t please everyone. Nonetheless, giving your client’s the best possible version of what they want will greatly reduce the risk of missing the mark.” – Brett Ulrich of Fredericksburg
“If you provide ongoing services to your clients, don’t make any major changes without notifying your clients well in advance. Making unwanted or unexpected changes is one of the quickest ways to disappoint (or even lose) existing clients.” – Brett Ulrich of Fredericksburg